We are committed to providing excellent customer service and endeavour to deal with any complaint fairly and within a reasonable period of time. However, should you remain dissatisfied with any aspect of our service, you should follow our Complaints Policy by sending a formal written letter to the address: Telegent, Cash's Business Centre, Unit 2, Ground Floor, 228 Widdrington Road, Coventry CV1 4PB or by emailing support@telegent.co.uk and we will try to resolve your complaint as soon as possible.
If a complaint cannot be resolved within 8 weeks of you raising it with us, then you may consider alternative dispute resolution. Alternative dispute resolution is a process where an independent body considers the facts of a dispute and seeks to resolve it, without you having to go to court.
Alternative dispute resolution services for our customers are provided by Ombudsman Services: Communications whose website is ombudsman-services.org/communications.html who will not charge you for making a complaint and if you are not satisfied with the outcome you can still bring legal proceedings. Alternatively, you can refer your dispute to the European Commission online dispute resolution platform.
We offer a wide range of great value internet and phone packages for residential customers. We also provide mobile phone and SIM only services for residential customers as well as CCTV and Alarms Systems.